Accounts Officer

About FFG

Forward Focused is a leading registered NDIS provider. We provide customised services to people with disability. We support NDIS participants by offering a range of person-centred services and supports. We are committed to supporting our participants towards greater independence. Now we are looking for dynamic, diverse, and talented people with a clear passion to support our participants on their independence journey. 


The Role

Reporting to the Accounts and Finance Manager this role is an excellent opportunity for a proactive and motivated individual with strong customer service skills who enjoys healthcare finance, to join the Finance team on a permanent contract and play an important role in assisting our Participants within a supportive team based at our corporate head office in Armadale. 


Key duties:

  • Undertaking accurate data processing in a timely and efficient manner.
  • Strategic debt collection, following up on overdue invoices.
  • Responding to a high volume of enquiries in a timely and efficient manner.
  • Dispute resolution and engagement with funding authorities and plan managers.
  • Reporting on issues to the internal stakeholders and monitoring resolution.
  • Assisting with resolution of AP issues.
  • Reviewing, updating, and maintaining invoicing distribution list and contact details.
  • Ad-hoc tasks as per request from the Finance Manager and Executive Team.


  • Minimum of 1 year experience working in a similar role.
  • Understanding of the NDIS funding instruments.
  • Certificate IV in Accounting/Bookkeeping, Tertiary education in Accounting/Finance.
  • Ability to effectively consult with internal and external stakeholders regarding customer invoicing queries.
  • Exceptional organisational and time management skills with the ability to prioritise work.
  • Creative and solution-focused approach to problem solving.
  • Advanced computer literacy skills in particular office 365, MS Excel.
  • Skilled in budgeting, cost analysis and management reporting.
  • Experienced in Xero.


We Offer:

  • Competitive salary.
  • A fun workplace.
  • Professional development opportunities.
  • Flexible work arrangements.


How to Apply

Please submit a covering letter with your resume/application outlining your set of skills and experience to